How to confirm your account

When you create a MailerLite account, it needs to be approved before you can send campaigns or install forms on your website. This confirmation process is essential to ensure the reputation of our servers.

If your account is not confirmed, it doesn’t necessarily mean you can’t use MailerLite. It may simply mean we need a bit more information from you in your profile.

Before requesting account confirmation, you’ll need to verify your email. Once you’ve signed up, you should immediately receive a verification email in your inbox.

If you haven’t received the verification email, go to your dashboard and click Resend.

If you’re not receiving our emails, please contact our support team through the contact form.

Before exploring MailerLite’s features, you need to complete your profile from your dashboard. This information helps us better understand your organization and what you aim to achieve with MailerLite.

To complete your profile:

1. Go to the Dashboard.

2. Under the “Complete profile” step, click Complete.

3. Fill in your organization’s information.

4. Click Next step.

5. Fill in your business details. Be sure to read the Anti-Spam Policy.

6. Click Next step.

Once your profile is complete, you’ll gain access to the dashboard where you can start using all of MailerLite’s premium features with the included 30-day free trial.

After successfully registering for an account, you’ll be able to fully explore the app and most premium features, including creating campaigns, landing pages, and websites.

However, to begin sending campaigns or publishing sites, your account must first be confirmed by MailerLite.

There are several ways to confirm your account.

Learn more about how to create a campaign or build an automation workflow.

To create a campaign:

1. Go to Campaigns and create a new campaign.

2. Fill in the campaign details. Click Next.

3. Choose how you’d like to design your campaign. Click Next.

4. Design your campaign. When finished, click Finish editing.

5. On the Review and confirm page, look for the account confirmation notification and click the button to begin filling out the confirmation form.

To create an automation:

1. Go to Automations and click New automation.

2. Choose a template or start from scratch.

3. Name your automation and click Start building.

4. In the sidebar, look for the confirmation notification and click the button to begin filling out the confirmation form.

Completing the email sending confirmation request:

If your account isn’t confirmed, you’ll see the Get confirmed option on your MailerLite dashboard and on the Plan & Billing page.

Fill out the following form carefully. Each of your answers will be reviewed by a MailerLite account manager.

1. Indicate whether you currently have subscribers and how you collect them. Select only the options relevant to you. If you think more information is needed, select Other and provide any necessary details.

2. Specify the type of content you plan to send or include on your landing pages/websites. Make sure the information clearly explains what you’ll be sending in your newsletters or publishing on your sites. If you promote a specific product or service, describe it here.

   For example: eBooks related to a fitness program, new product updates for a clothing store, online course info for a cooking academy. Vague responses like “emails” or “text and images” are less likely to be approved right away.

3. If you don’t have a website, click No and enter other relevant information such as your social media profiles or any landing page or link that helps us understand your organization.

To start the confirmation process for publishing sites:

You can first create and design a landing page or website, or use the confirmation form mentioned earlier.

• Go to Sites and click Create site.

• Name your site, select the type, choose the group(s) that subscribers will be added to upon sign-up, and pick a template or start from scratch.

Learn more about creating a landing page and creating a website.

Once you’ve finished designing the page, click Finish editing.

On the Overview page, you’ll be asked to complete the site publication confirmation request form. Fill out this form carefully—your answers will be reviewed by a MailerLite account manager.

Specify whether you’ve used a website builder before, and if so, which one.

Then describe the type of content you plan to include on your site.

Once complete, you’ll be redirected to the Dashboard.

After submitting your confirmation request, you’ll gain access to most of MailerLite’s paid features.

However, email sending, site publishing, and live chat with support will only be activated once your request has been reviewed. The confirmation process takes less than 24 hours, and you’ll receive an email once a decision has been made.

You do not need a website to use MailerLite.

If you don’t have a website or yours isn’t ready, you can still request confirmation. You’ll just need to answer some additional questions about your business. To get your account confirmed as quickly as possible without a website, ensure your answers give the reviewer a clear understanding of your business.

If your account isn’t confirmed immediately, don’t worry! That doesn’t mean you can’t use MailerLite. If your account is rejected, check your email—you’ll find a message from MailerLite with the reason for the decision.

Usually, the reason a request is denied can be quickly resolved. You can resubmit your request right away by logging in and updating your profile with more information.

For example, if the information about the type of content you plan to send is unclear, your account may be temporarily rejected due to lack of clarity. In this case, you can simply update your answers and resubmit your request.

When you create a Mailerlite account, your account needs to be approved before you’re able to send campaigns or install forms on your website. This approval process is essential to ensuring the reputation of our servers.

If your account is not approved, this doesn’t necessarily mean that you can’t use Mailerlite. We may simply just require a bit more information from you in your profile.

Before you request approval, you must complete your profile on your dashboard. This information will be reviewed by a MailerLite account manager before being approved, so it is important that your answers are clear and concise.

To complete your profile:

1. Navigate to Dashboard.

2. Click the Complete profile button.

1. Fill out your company/business information.

2. Specify your methods for collecting subscribers. Select the options that are only relevant to you. If you feel that more information is required, select Other and provide as much information as you need.

1. Specify the type of content you plan to send or include in your landing pages/websites. Ensure the information that you provide explains clearly what you plan to send in your newsletters or publish on your sites.
   
   For example: eBooks, new product updates, online course information. Answers like “emails” or “text and images” are less likely to be approved right away.

2. Answer the remaining questions about your organization.

3. Read the Anti-spam policy and check the box if you agree.

4. Click Save.

Once you’ve completed your profile, then you can click the Request approval button.

The fastest way to be approved is to verify your website ownership. Providing your website and domain email address helps to expedite the approval process as we can quickly learn more about your business.

To verify your website ownership:

1. Enter your website domain and click Next.

1. Enter the email address associated with your domain. Note that the website domain is already included after the @ symbol, so you only need to enter the value of your email address before the @ symbol.

1. Click Next.

A verification email will be sent to your domain email address. Once you have verified your email address, your account will automatically be submitted for review by a MailerLite account manager. You will be notified via email with the result of your approval request.

If you do not have a domain email address, then you will need to request approval without a website.

It is not necessary to have a website to use Mailerlite.

If you do not have a website yet, or your website is not ready to be reviewed, you can request approval without one. You will be required to answer additional questions about your business instead. Your answers will be manually reviewed, so make sure that the answers are clear and informative.

To request approval without a website:

1. Navigate to Dashboard page.

2. Click Request approval.

3. Instead of entering a website domain, select the option I don’t have my own website.

1. In the Social media URL field, copy/paste the link to your social media page.

1. In the field labeled Tell us about your business, provide a clear description of your business, with any relevant links that would help us understand your organization. If you’re promoting a specific product or service, this is the space to tell us all about it.

2. Click Next.

Your account will immediately be submitted to be reviewed by a MailerLite account manager. You will be notified of the result of your approval request via email within 24 hours.

If your account isn’t immediately approved, don’t worry! This doesn’t mean that you can’t use MailerLite. If you notice your account was disapproved, check your emails. You will find an email from MailerLite with the reason for your account’s disapproval.

Usually, the reason for disapproval can be quickly fixed and you can resubmit for approval right away.

For example, if the information provided about what kind of content you plan to send is unclear, your account will be temporarily disapproved due to a lack of information. In this case, you can simply update the information you provided and resubmit for approval.

To resubmit for approval:

1. Log in to your MailerLite account.

2. At the top of any page, you will see a message regarding your approval. Click the link in this message in order to repeat the approval steps and submit for approval for a second time.